No longer accepting applications

L2 Desktop & Networking Support Engineer

QpiAIranchi, India

2 days ago

Job description

Role Overview

The L2 Desktop & Networking Support Engineer is responsible for providing advanced technical support for end-user systems, network operations, IT infrastructure, and security controls. This role involves troubleshooting complex issues, managing network devices, supporting Linux / Windows servers, and ensuring smooth day-to-day IT operations with a strong focus on compliance (SOC 2, ISO 27001, CERT-In).

Key Responsibilities

End-User & Desktop Support

Provide L2 technical support for laptops / desktops (Windows, macOS, Linux).
Troubleshoot OS, hardware, application, Outlook / Gmail, VPN, printing, and performance issues.
Manage device onboarding / offboarding including user provisioning, access control, and asset updates.
Install, configure, and patch OS & applications.
Coordinate with L1 for escalations and closure of technical tickets.

Network Administration

Manage and troubleshoot LAN / WAN issues, DHCP / DNS, routing, switching & Wi-Fi.

Configure and monitor VLANs, trunk / access ports, DHCP scopes, and DNS forwarders.

Basic firewall operations (Sophos, Palo Alto) including :

Rule modification

NAT / Port forwarding

IP whitelisting

Monitoring logs & alerts

Manage enterprise Wi-Fi (Netgear / Aruba / Cisco) including SSID setup, channel optimization, and guest network isolation.

Server & Linux Support

Basic administration of Linux systems (Rocky / Ubuntu / CentOS).

Manage user accounts, permissions, SSH keys, sudoers, and systemd services.

Troubleshoot server boot issues, LVM / partition management, disk alerts, and system performance.

Support for hypervisors – VMware / Hyper-V / Harvester (basic operations).

Security & Compliance Support

Support SOC 2, ISO 27001, CERT-In compliance activities.

Maintain logs, monthly reports, patch status, antivirus compliance & asset inventory.

Assist in vulnerability management, patch cycles & hardening checks.

Ensure clear desk / clear screen, USB control, and access policies are followed.

Assist in preparing audit evidence and documentation.

IT Infrastructure Operations

Monitor servers, network devices, APs, printers, UPS & storage health (Nagios / Zabbix / PRTG).

Manage IT assets, license tracking, vendor coordination, and procurement follow-up.

Support meeting rooms (Wi-Fi, projectors, BenQ boards, VC setup).

Provide support for office relocations, cabling, and hardware setups.

Required Skills

Strong knowledge of Windows, macOS & Linux troubleshooting.

Hands-on experience with VLANs, DHCP, DNS, switching (D-Link / Netgear / Aruba / Cisco).

Familiar with firewalls : Sophos, Palo Alto, Fortinet (basic rule / NAT changes).

Understanding of TCP / IP, routing, SSH, RDP, VPN, MTU, packet flow.

Experience with ITSM tools, ticket handling, and incident / change management.

Ability to generate and maintain compliance reports.

Good to Have

RHCSA / RHCE, CCNA, Security+, or similar certifications.

Experience with cloud platforms (AWS / Azure) – basic connectivity troubleshooting.

Knowledge of hypervisors (VMware / Hyper-V / Harvester).

Understanding of SOC 2, ISO 27001, CERT-In requirements.

Soft Skills

Strong communication and documentation skills.

Ability to work independently and handle high-priority incidents.

Customer-centric mindset with ownership & accountability.

Problem-solving and analytical thinking.

Education

Bachelor’s degree in Computer Science, IT, Electronics, or related field.

Relevant certifications preferred (RHCSA, CCNA, ITIL).

Create a job alert for this search

Desktop Support Engineer • ranchi, India

Related jobs

Promoted

Senior Staff IT Cloud Network Engineer

Palo Alto Networksranchi, India

At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and m...Show moreLast updated: 1 day ago

Promoted

WLAN Engineer (Developer / Automation QA)

TekPillar®ranchi, India

WLAN Engineer (Developer / Automation QA).Work on WLAN Firmware development (802.Debug, optimize, and enhance WLAN performance. Collaborate with cross-functional teams for integration and testing.St...Show moreLast updated: 1 day ago

Promoted

Senior Network Reliability Engineer

sliceranchi, India

We’ve all felt how slow, confusing, and complicated banking can be.We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transc...Show moreLast updated: 1 day ago

Promoted

Network Administrator

Xped pvt LtdJharkhand

Job Description : Your Role : - IT System Maintenance : Ensure that all computers, biometric systems, and attendance systems across the hospital function e...Show moreLast updated: 30+ days ago

Promoted
New!

Openstack Cloud Support Consultant with Kubernetes, Linux, Terraform, Windows and VMWare - 100% REMO

iShiftRanchi, Jharkhand, India

Job Title : Openstack Support Engineer with OpenStack, Linux, Windows, Terraform and VMware Location : 100% REMOTE - Offshore India Employment Type : Long Term Contract Job Overview : We are looking f...Show moreLast updated: 4 hours ago

Promoted

Network Support Engineer

Hamilton Barnesranchi, jharkhand, in

Network Support Engineer (Weekend (Thurs to Monday) – Remote).Join a rapidly expanding technology company as part of its. You’ll work across complex, high-performance network environments built on p...Show moreLast updated: 14 days ago

Promoted
New!

Technical Support Engineer

Movateranchi, India

Greetings from Movate technologies formerly known as CSS Corp!.Please find below Job Description for your reference.Title : Technical Voice Process. Work Location : Ambattur Chennai ( Ambit IT Park)....Show moreLast updated: 15 hours ago

Promoted
New!

Senior Network Engineer

TPranchi, India

Bachelor's degree in Computer Science, Information Technology, or a related field with a focus on computer networks.Minimum of 7 years of experience as a Network Engineer, and 4 years of Network En...Show moreLast updated: 9 hours ago

Promoted

Network Specialist

Input Zero Technologiesranchi, India

To excel in this role, you should possess the following : • • • • • • • • •.Strong hands-on experience in network operations, monitoring, and troubleshooting (L2 / L3). Proficiency with network monitor...Show moreLast updated: 1 day ago

Promoted

Senior Technical Support Engineer

Atlassianranchi, jharkhand, in

Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 2 days ago

Promoted

Network Engineer L3

NMS Consultantranchi, India

Develop and document high-level and low-level network designs for enterprise environments.Architect scalable solutions leveraging SD-WAN, advanced routing protocols, and switching technologies.Lead...Show moreLast updated: 1 day ago

Promoted

Juniper-Network Engineer

Talentgigsranchi, India

Role : Juniper Network Engineer.Mandatory Skills & Experience : • •.Hands-on experience with Juniper ACX, QFX, and EX series switches. Proficiency in VLANs, STP / RSTP, ACLs, and firewall filters.Knowled...Show moreLast updated: 14 days ago

Promoted

Junior Network Engineer

alt.f coworkingranchi, India

To support the IT network infra for 10+ Co-working Centers across Delhi NCR.Provide Level-1 support and troubleshooting to resolve issues pertaining to all IT. Troubleshooting, diagnosing and findin...Show moreLast updated: 1 day ago

Promoted

Senior Desktop Engineer

HCLSoftwareRanchi, Jharkhand, India

Exp : 6+years Location : Bangalore Overview We are seeking a highly skilled and experienced Sr.Desktop Engineer to join our team. The ideal candidate will be responsible for developing and maintaining...Show moreLast updated: 1 day ago

Promoted

Network Engineer

Recroranchi, jharkhand, in

Designation - Network Engineer.Configure and maintain Cisco Meraki networking devices, including switches and access points. Monitor network performance and security, proactively identifying and res...Show moreLast updated: 1 day ago

Promoted

Partner Solutions Engineer

Aditi ConsultingRanchi, Jharkhand, India

Hi, We are hiring for Partner Solutions Engineer Job Title : Partner Solutions Engineer Key Responsibilities Onboarding & Support Guide partners through API integration processes (Job Postings API...Show moreLast updated: 1 day ago

Promoted

Senior NMS Developer

Orion Innovationranchi, jharkhand, in

Position : Senior NMS Developer.Senior Network Management System Developer.NMS platform supporting LEO Lightspeed networks. The role requires working within an Agile SAFe framework to deliver robust,...Show moreLast updated: 3 days ago

Promoted
New!

Openstack Cloud Support Consultant with Kubernetes, Linux, Terraform, Windows and VMWare - 100% REMOTE - Contract Role (US Work Hours)

iShiftranchi, jharkhand, in

Remote

Job Title : Openstack Support Engineer with OpenStack, Linux, Windows, Terraform and VMware.Location : 100% REMOTE - Offshore India. Employment Type : Long Term Contract.OpenStack, Linux systems, Micro...Show moreLast updated: 8 hours ago