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Customer Support Intern [Apply in 3 Minutes]
INDIAN COUNSELLING SERVICESIndia11 days ago
Job descriptionPursuing or completed Bachelor's degree in any field (preferably in Arts, Commerce, Psychology, Education, or Management). Candidates from BBA, BA, B.Com, or similar backgrounds are preferred. Must have basic computer knowledge (MS Office, Google Sheets, Email handling). Fresher or minimum 6 months internship / experience in customer support, telecalling, or counselling domain. Strong communication skills in English and Hindi are mandatory. Should be confident, polite, and professional while interacting with clients.
Roles & Responsibilities :
- Assist the customer support team in handling incoming queries through calls, emails, and WhatsApp.
- Provide accurate information to students and parents regarding counselling services, courses, and admission processes.
- Maintain and update student data and enquiry logs in the system.
- Support the senior team during counselling sessions and webinars.
- Follow up with leads and ensure timely communication.
- Learn and adhere to company policies, processes, and customer service standards.
- Participate in training sessions to enhance communication and counselling skills.
Educational Background :
Experience Details :
Job Types : Full-time, Fresher, Internship
Work Location : In person
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Customer Support Intern • India
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