Executive - Customer Management & Billing

Key Responsibilities

1. Reporting and analysis
Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).
Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.
Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.
Ensure compliance with company policies and procedures related to billing and customer data management.
2. Customer and billing management
Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.
Track and process payments received and address any discrepancies or issues related to payments.
Collaborate with other departments to facilitate smooth processes related to customer management, billing, and service delivery.
Collaborate with internal teams to resolve customer issues and enquiries promptly.
Support maintenance of a customer contract repository to ensure alignment with billing terms, pricing agreements, and regulatory requirements.
3. Data management

Update and maintain customer accounts, keeping detailed records of interactions, transactions, and relevant communication to provide a comprehensive overview of the customer's history.
Utilize customer data to generate reports and insights that aid in understanding customer payment patterns to take informed decisions on billing strategies and upselling opportunities.
Ensure compliance with data privacy regulations while handling customer information.
4. Process improvement

Actively participate in OTC process improvement initiatives, suggest enhancements to streamline billing procedures, enhance customer experiences, and optimize overall operations.
Propose and support implementation of OTC process improvements to increase efficiency and accuracy.

Who will you partner with?
Your manager - You will report to Manager - Order-to-Cash (OTC).

Your team
You will have the opportunity to work with and learn from the colleagues of other finance processes in the Shared Service Center.

Other partners
Internal: Finance teams across various business markets of three International clusters and other business functions
External: Auditors, customers

Who are we looking for?
Key Skills
Technical Skills
Proficiency in using enterprise-level financial software and systems, such as [SAP S/4HANA, or Microsoft Dynamics]. Familiarity with SAP customization will be a plus.
Excellent command of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting.
Working knowledge of basic accounting practices, legalities and regulations applicable to company under GST laws in India.

Soft Skills
Candidate should be well versed in English. Proficiency in Bahasa/Portuguese will be a plus.
Strong attention to detail, accuracy, and commitment to data integrity.
Excellent analytical and problem-solving skills to identify issues and propose solutions.
Effective communication skills to interact with various stakeholders, including finance teams, auditors, and management.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Team player with the capability to collaborate across departments, geographies, and cultures. Proactive attitude towards process improvement and the ability to drive change.

Education
Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Relevant certifications or additional qualifications are a plus.

Experience
2 to 4 years of experience in accounts receivable, collections & billing, financial reporting, or a similar role within a finance or accounting function is required.
Experience working in a financial shared services environment is preferred but not mandatory.
Proven track record of process improvement and optimization initiatives within accounts receivable or related financial processes will be advantageous.