Product Specialist, Licensing & Installation Support

Who We Are

GT, a leading multi-physics CAE simulation software provider, develops a suite of integrated solutions that guides and accelerates the engineering transformation of today's products in the transportation, power generation, and industrial equipment industries.

At Gamma Technologies, our people are the driving force behind our success. We are looking for Product Specialist, Licensing & Installation Support who shares our passion for authentic innovation, trusted partnerships, bold decisions and a relentless focus on customer success.

What You Will Do

You will play a pivotal role in helping customers successfully implement and use our GT-SUITE software. You will manage IT-facing components of the software, provide technical support to customers, and ensure they have a smooth, productive, and secure experience.

Your responsibilities will include overseeing & providing technical support for our software installer across various platforms, managing our licensing solution, and addressing antivirus. These critical functions will ensure that our customers can maximize the value of GT-SUITE while maintaining a secure and efficient working environment with minimal downtime.

• Customer Support : Provide technical assistance and troubleshooting to customers, resolve issues related to software installation and runtime, licensing, to ensure minimal downtime.
• Product Ownership : Define and own the long-term vision for the IT-facing components of GT-SUITE, proposing and prioritizing key feature improvements.
• Cross-Functional Collaboration : Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
• Project Management : Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.

What You Will Bring

Additional Qualifications Desired (These qualifications are a plus but not required) :

What we Can Offer You

We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all.