Customer Care Associate

Customer Care Associate (Retention Profile)

Location: Secunderabad
Department: Customer Retention
CTC: Up to 4.5 LPA

About the Role

We are looking for dynamic and customer-focused professionals for the Retention Profile. The role involves handling both inbound and outbound customer interactions, retaining existing customers through effective communication, and delivering an exceptional customer experience while achieving business objectives.

Key Responsibilities

• Handle both inbound and outbound customer calls efficiently.
• Retain existing customers by understanding their concerns and offering suitable solutions.
• Achieve assigned retention and customer satisfaction targets.
• Effectively communicate product features, benefits, and retention offers.
• Maintain accurate customer records and update CRM systems.
• Coordinate with internal teams for timely resolution of customer queries.
• Prepare and maintain reports using Microsoft Excel.
• Ensure adherence to quality standards, compliance guidelines, and process SLAs.
• Deliver a positive customer experience while maintaining productivity targets.

Required Skills & Experience

• Minimum 1 year of outbound sales experience.
• Candidates with experience in VRM, Credit Card Sales, Insurance Sales, or Outbound Core Sales will be preferred.
• Good working knowledge of Microsoft Excel.
• Excellent communication skills in English and Hindi.
• Fluency in English and Hindi is mandatory, along with proficiency in any one regional language.
• Strong interpersonal, negotiation, and customer handling skills.
• Comfortable handling both inbound and outbound calling processes.
• Ability to work in a target-driven environment.

Educational Qualification

• Graduate in any discipline preferred.

Why Join the Organisation

• Opportunity to build a rewarding career in the Banking & Financial Services sector.
• Exposure to customer retention, relationship management, and sales operations.
• Structured training and continuous learning opportunities.
• Performance-driven environment with excellent career growth prospects.

How to Apply

Email your resume to: resume@staffiaa.com

Subject Line: Application for Customer Care Associate – Retention Profile

WhatsApp for Queries: 8935092866

Regards

Team HR
Staffiaa Services