Client Relationship Officer – Email Support
Life At ECPL • Bangalore
30+ days ago
Job description
Designation: Client Relationship Officer - Email Support Project: International - Nonvoice Job Location: Bangalore Gender: Female Male Working days: 5 Days Work Timing: Flexible for shifts (24/7) Weekly off: 2 Days (Rotational) Education Requirements: 10th Pass/Plus 2/Graduate Employement Type: Full Time Salary Range: 2-2.5LPA Experience: 6 months to 1 year of experience Skills Set: Ability to work under pressure Good Tying Skills (Min Speed 30 WPM) Good Verbal & Written English Communication Skills PC Skills Requirement: Email support Interview Type: HR Round & Operations Round Language: English
Job Summary
- Maintaining a positive, empathetic and professional attitude towards customers at all times
- Responding promptly to customer queries
- Communicating with customers through Emails
- Providing accurate, valid and complete information by using the right methods/tools.
- Handling customer complaints provide appropriate solutions and alternatives within the time limits
- Following up to ensure resolution
- Achieving Daily Target without compromising on quality
- Acknowledging and resolving customer complaints within stipulated timelines
- Maintaining required documents, reports and trackers