Senior Customer Service Representative, Salary upto 7 L / A, Call Suman 7848820047

Roles and Responsibilities

Handle customer calls to resolve their queries and concerns.

Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.

Maintain accurate records of all interactions with customers using CRM software.

Collaborate with internal teams to resolve complex customer issues that require escalation.

Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Freshers And Any experience is FINE

Should be Excellent in oral Communication

Should be flexible in shifts

Namratha-7795311104

call hr indu@7848820046

call hr Ashika@7829423175