Fusion Global Business Solution - Senior ITSM Consultant - BMC Helix

Job Purpose :

As a senior technical consultant, you will lead complex implementation, upgrade, integration, and customisation projects.

You will convert customers business needs into technical solutions and be the go-to person for mentoring junior consultants.

Main Duties & Responsibilities :

• Make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base and thereby maximising revenue.
• Perform the project plan and SOW QA and suggest appropriate changes.
• Proactively identify and communicate project risks to the Project Manager and solve them appropriately.
• Act as a trusted advisor to customers on their projects.
• Assist Project Managers in post go-live project assessment.
• Understand the business use of configurations vs customisations.
• Participate in the implementation, upgrade, configuration, customisation and deployment of solutions.
• Integrate BMC Helix with external systems using REST APIs / SOAP web services, Pentaho Spoon, etc.
• Ensure that implementations align with best practices and industry standards.
• Collaborate with cross-functional teams, provide status updates on project deliverables, and ensure seamless integration with downstream systems.
• Stay up-to-date with product roadmaps, releases, features and updates.
• Mentor junior consultants, share knowledge and insights with the team and contribute to continuous learning.

Experience :

7+ years of experience with BMC Helix ITSM, Digital Workplace, Smart IT, etc.

Skills :

Qualifications :

(ref : hirist.tech)