Contact Centre Representative

Dear Candidates,

We are hiring for Contact Centre Representative (International Voice Process) || HSBC-Hyderabad

Job Title : Contact Centre Representative

Department : Contact Centre – Wealth and Premier Banking

Location : Hyderabad, Hitec-city.

Shift : Flexible to work in UK / US Rotational Shifts

Experience : 1 to 7 Years

Interview Mode : Face-to-Face (Round 2)

Job Summary

Join one of the world’s leading global investment banks as a Contact Centre Representative , where you'll be the first point of contact for our valued customers. This is more than a customer service role—it's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers , resolving queries efficiently, and working within a collaborative team, we’d love to meet you.

Key Responsibilities

• Handle inbound and outbound calls professionally, empathetically, and efficiently.
• Resolve customer queries at the first point of contact wherever possible (First Call Resolution).
• Recommend relevant products and services tailored to customer needs.
• Stay informed on the latest products, services, policies, and system updates .
• Escalate issues effectively while taking full ownership of the customer journey .
• Uphold company values and contribute to a diverse, inclusive, and team-oriented culture .

Preferred Skills

Why Join Us?

✅Required Skills & Qualifications

Interview Mode : Face-to-Face (Round 2)

Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide.

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