DC ACI L2 / L3 Network Consulting Engineer

ConfidentialNavi Mumbai, Mumbai, India

8 days ago

Job description

Job Description – DC ACI L2 / L3 Network Consulting Engineer

Locations : Mumbai, Chennai, Gurugram, Hyderabad (In-Office)

Experience Level : 5–8 Years

Role Type : Design & Deployment (Cisco CX – Customer Experience)

Role Overview

We are seeking highly skilled DC ACI L2 / L3 Network Consulting Engineers (NCEs) with strong expertise in Cisco Data Center technologies to deliver end-to-end design, deployment, and operational support. As part of Cisco's Customer Experience (CX) Organization , you will be a key technical expert working directly with customers, ensuring high-quality delivery and support across Data Center infrastructures.

Key Responsibilities

Deliver Cisco Data Center technologies, solutions, and services for enterprise and telecom customers.
Act as Cisco's face to the customer, building trusted relationships while managing customer expectations.
Provide hands-on design, deployment, and troubleshooting for DC ACI solutions.
Conduct root-cause analysis at the network and application level, producing technical reports with corrective and preventive recommendations.
Collaborate with Cisco HTOM, HTTS CSEs, NCEs, SEs, and SDMs to ensure smooth delivery and customer satisfaction.
Monitor and analyze customer environments, identifying trends and enabling proactive problem management.
Lead weekly technical review cadences with customers, ensuring alignment on issue resolution and progress.
Provide technical governance during escalations and complex situations, ensuring reduced time to resolution.
Deliver quarterly reports highlighting trends, corrective action plans, and recommendations.
Handle multiple customer engagements remotely or on-site, ensuring consistent delivery standards.

Technical Expertise Required

Cisco Data Center (Nexus) Expertise (5–8 years) :

Nexus Series Switches (2k, 3k, 5k, 7k, 9k)

Cisco UCS portfolio and Data Center environments

Cisco ACI, DNAC & ISE : Strong hands-on deployment and operational experience.

Routing & Switching Protocols : OSPF, BGP, IS-IS, MPLS, VXLAN, FabricPath, vPC, STP, Multicast, OTV, QoS, First Hop Redundancy.

Security & Networking Concepts : Solid understanding of TCP / IP, data center security models, and storage networking services.

Problem-Solving : Ability to analyze and resolve highly complex issues under pressure, with innovative solutions.

Industry Best Practices : Knowledge of Cisco's leading Data Center technologies and deployment methodologies.

Desired Skills

Strong communication and customer management skills.

Experience working in fast-paced, high-impact environments.

Ability to collaborate and share knowledge with peers and customers.

Agile way of working and ability to adapt to evolving customer needs.

Skills : data center,cisco,customer experience,routing protocols,design,cx,leap,nces,spin,dc,troubleshooting

Skills Required

First Hop Redundancy, Vpc, Cisco Aci, Bgp, Mpls, Stp, Multicast, Otv, Qos, Vxlan, Ise, Ospf

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