Service Now Assist

Role : Service Now Assist

Required Technical Skill Set : ServiceNow, ITSM, ITOM, Now Assist

Experience : 8 -10 Year

Location : Hyderabad, Pune

Job Responsibility

Strong command of JavaScript, Glide API, and ServiceNow scripting.

Familiarity with ServiceNow Studio, Flow Designer, and Application Scope.

Experience with Service Catalog, Knowledge Management, and CMDB.

Adherence to ITIL practices and organizational governance standards.

Ability to translate business requirements into technical solutions.

Work closely with stakeholders, developers, and business analysts.

Provide training and support to end-users and junior team members.

Identify opportunities for automation and service enhancements.

Stay updated with ServiceNow releases and best practices.

Deep understanding of ServiceNow modules : ITSM, ITOM, CMDB, Asset Management, Service Catalog, HRSD, and Knowledge Management.

Experience with ServiceNow Studio, Flow Designer, and Application Scope.

Proficiency in JavaScript (client-side and server-side).

Experience with Glide API, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.

Familiarity with Jelly scripting and AngularJS for advanced UI customizations.

Hands-on experience with REST / SOAP APIs, LDAP, SSO, and third-party tool integrations (e.g., Jira, Azure DevOps).

Knowledge of MID Server setup and Discovery.

Designing and implementing Workflows, Approvals, and Scheduled Jobs.

Use of Service Catalog and Record Producers for request automation.

Building Performance Analytics, Reports, and Dashboards for data visualization and KPI tracking.

Creating and managing Access Control Rules (ACLs).

Understanding of role-based access and data security best practices

Certifications

Certified System Administrator (CSA)

Certified Application Developer (CAD)

ITIL Foundation Certification