Senior Cloud Operations Manager

Senior Cloud Operations Manager

Overview

The role of the Senior Cloud Operations Manager is to lead the development and implementation of cloud operations strategies, processes and procedures that ensure high-quality SaaS operations and customer satisfaction.

• Design, develop, execute, maintain, and improve complex cloud-based information system components in a secure and controlled manner.
• Coordinate cross-functional teams including support, escalation, and engineering software teams to address product issues successfully.
• Build lean, automated, scalable support structures versus labor-intensive environments.
• Develop platform services and tooling for modern cloud operations, including metrics monitoring, CI / CD pipelines, etc.
• Implement best-in-class recommendations for secure operations.
• Represent Cloud Operations in InfoSec meetings and developing driving secure procedures.
• Help obtain and maintain various certifications.

Key Qualifications :

Experience in implementing, managing, maintaining, and decommissioning complex cloud based Information system components in a secure and controlled manner. Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully. Strong understanding of how to build, scale, and manage complex multi-product / service environments. Building lean, automated, scalable support structures versus labor-intensive environments. Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project / program mission and objectives. Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

Required Skills :

Benefits :

A competitive salary package, bonus structure, stock options, health insurance, paid time off, retirement plan, flexible work arrangements, on-site gym, cafeteria, nap room, transportation reimbursement, car loan assistance, credit card benefit, commuter benefits, student loan repayment program, gift cards, employee recognition awards, colleague engagement programs, upskilling, training, conferences, mentorship, community involvement, access to top talent in IT industry.