Network Operations Center Engineer

Role Overview

The NOC Engineer will be responsible for

monitoring, managing, and maintaining telecom and optical network infrastructure

, ensuring high availability, performance, and fault resolution. The role requires hands-on experience in

NMS / EMS / OSS platforms

GPON

, and

MPLS-based

backbone networks used in large-scale telecom or fiber projects.

Network Monitoring & Operations

Monitor network elements and links using

NMS (Network Management System)

and

EMS (Element Management System)

tools.

Identify faults, performance issues, and alarms on

GPON / MPLS / DWDM / SDH

networks.

Escalate critical network incidents to L2 / L3 engineers and coordinate with field teams for restoration.

Maintain real-time visibility of uptime, link utilization, and device health.

Incident & Problem Management

Log and track all incidents in the

OSS (Operational Support System)

or ticketing platform.

Analyze network outages, identify root causes, and recommend preventive actions.

Ensure SLA adherence for incident resolution and reporting.

Configuration & Maintenance

Assist in the configuration and provisioning of

OLT, ONT, Routers, Switches, and Core Devices

Support firmware upgrades, backups, and network configuration documentation.

Coordinate with OEM vendors (e.g., Huawei, Nokia, Tejas, Cisco, Ciena) for troubleshooting and TAC support.

Please share the copy of resume at dhirendra.pathak@medhaj.com and keep CC to CV@medhaj.com if interested.

Regards,

Dhirendra