Online Reputation Management Specialist

Company Overview

NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.

About The Role

The Online Reputation Management – Associate (ORM) is responsible for monitoring, managing, and enhancing the brand's online presence, addressing customer feedback, and fostering positive sentiment across digital platforms.

Key Responsibilities

• Continuously monitor brand mentions, reviews, and conversations across social media platforms, forums, blogs, and review sites.
• Use ORM tools such as Google Alerts, Hootsuite, Sprout Social, or similar platforms to track online sentiment.
• Respond promptly and professionally to customer reviews, queries, and concerns across all digital channels.
• Address negative feedback in a constructive and empathetic manner, providing appropriate resolutions.
• Escalate critical issues to the relevant internal teams for quick resolution.
• Engage with the online community to build a positive brand presence and foster customer loyalty.
• Proactively share positive feedback and success stories across channels to amplify brand advocacy.
• Analyze online sentiment, feedback trends, and engagement metrics to provide actionable insights.
• Prepare weekly and monthly ORM reports, summarizing key highlights, sentiment trends, and improvement areas.
• Collaborate with marketing and content teams to address recurring issues and improve customer perception.
• Develop and implement proactive ORM strategies to enhance the brand's online reputation.

Qualifications

Why Join NetCom Learning

If you are passionate about designing innovative learning experiences and making a positive impact in the lives of learners, we want to hear from you! Apply now to join our team at NetCom Learning.

Skills Required

google alerts , sprout social , hootsuite