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Algonomy - Professional Services Consultant
Algonomy - Professional Services ConsultantAlgonomy Software Private Limited • Bangalore, India
Algonomy - Professional Services Consultant

Algonomy - Professional Services Consultant

Algonomy Software Private Limited • Bangalore, India
10 days ago
Job description

Designation : Professional Services Consultant.

Reporting to : VP, APAC-MEA.

Experience : 6+ years of relevant professional services or technical project management experience, with a preferred focus on Saas, and Retail or eCommerce.

Location : Bangalore, India.

Education : Bachelor's or Master's degree with majors / minors in IT-related fields.

Job Profile.

  • The Professional Services Consultant leads the client onboarding, optimization and customer success projects for the Digital Experience and Marketing Products portfolio of Algonomy.
  • It is a collaborative client facting role that requires excellent communication and presentation skills (verbal and written) as it serves as the focal point of governance, coordination and troubleshooting.
  • This role will be part of our best-in class professional services team that supports some of the biggest retail customers in the world.
  • As consultant, you will also own Client success role to drive higher adoption, usage and business value for assigned clients.

Primary responsibilities.

  • The Personalisation Consultant will be responsible for leading project implementations and all aspects of successful project execution in order to meet both technical and business objectives.

    • Such responsibilities include, but are not limited to : .

  • Implementing and onboarding customers with Algonomy products as per project Scope, budget and timelines.
  • Understanding the customer's goals, objectives, priorities and KPIs.
  • Configuring product and improving solution performance to meet those KPIs.
  • Becoming a champion for our customer's requirements and expectations and ensuring -Algonomy's readiness to deliver expected results.
  • Explaining technical details during implementation and providing the technical guidance required.
  • Validating and debugging the various parts of the customer's implementation, such as product feed, java script or server-side API requests.
  • Providing excellent service to our clients through timely execution, clear communication and creative thinking.
  • Training our customer's super users to fully know how to work in the product dashboard.
  • Proactively audit, review and suggest changes to client to drive optimization, usage and adoption gaps.
  • Be the customer voice to internal stakeholders and drive resolution of support issues and product feature prioritization.
  • Continuosly engage with clients and focus on delivering business value and Retention.
  • The Personalisation Consultant must be open to expand beyond the defined role to help where needed.
  • A candidate who wants to grow into a more strategic and thought leadership role will have the ability to learn such skills in this role.

    • Experience Required :

  • Strong client facing and professional Consulting experience.
  • Knowledge of project management tools and methodologies.
  • Able to produce and maintain detailed project plans, prioritise issues, escalate approprietly and manage many projects simultaneously.
  • Analytical,critical thinking and ability to understand and interpret data.

    • (ref : iimjobs.com)

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