Oracle Cloud HCM Payroll Lead

The Role

We are looking for a highly skilled and motivated Oracle Cloud HCM Payroll Lead to join our expanding Managed Services team in India . This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.

You will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions. A deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

You will :

Lead and manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities

Work hands-on as a senior Oracle Cloud Payroll consultant , triaging, diagnosing, and resolving complex client issues across Payroll and related modules

Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities

Act as the subject matter expert on Oracle Cloud Payroll , providing deep expertise in configuration, processing, troubleshooting, and legislative compliance

Supervise and contribute to quarterly Oracle Cloud release cycles , including impact analysis, regression testing, deployment, and communication of relevant changes to clients

Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment

Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions

Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication

Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model

Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients

Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement

Provide strategic input into the ongoing development and structure of the India Managed Services team

Act as a key liaison between India and UK teams , ensuring seamless collaboration and shared ownership of outcomes

All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

Person Specification | Skills and Experience (Essential) :

Ethical Conduct : Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies

Communication Skills : Ability to communicate clearly and client facing consultancy skills

Teamwork : Collaboration with cross-functional teams, including stakeholders

Customer Service Orientation : Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders

Continuous Learning : Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth

Consulting skills : Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship management

Qualifications : (Essential)

Experience delivering or supporting UK Payroll , including full lifecycle implementations , including in depth knowledge of configuration of Fast Formulas , and element definitions

In-depth knowledge of HCM / Payroll processes , configuration, legislation, and reporting

Experience supporting large, complex solutions with multiple stakeholders

Familiarity with Oracle quarterly update cycles , including impact analysis and enhancement identification

Excellent client-facing communication skills , both written and verbal

Ability to deliver practical, value-driven solutions with creativity and innovation

Demonstrated leadership and team management capabilities, including mentoring and collaboration

Strong interpersonal skills and a track record of working effectively within cross-functional teams

A growth mindset with a commitment to continuous improvement—for yourself, your team, and your clients

High level of adaptability and flexibility , with the ability to build long-lasting client relationships

Person Specification | Skills and Experience (Desirable) :

Broader Oracle Application experience , including other HCM or ERP modules

Familiarity with Oracle Redwood UX and Visual Builder Cloud Service (VBCS)

Exposure to payroll in different legislative regions (e.g. India, or EMEA)

Experience working in a multi-regional or global support model

Previous involvement in client onboarding or managed services transition projects