Authentication Platform Engineer

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

KEY RESPONSIBILITIES :

Engineering and Operations expertise needed in Ping Identity suite (PingFederate, Ping Access, Ping Directory and PingID). Specifically, duties include :

• Work with various application teams for application integration
• Respond to real-time monitoring and alerting performance events.
• Perform initial Incident and / or Problem determination from alerts including equipment problems, system software problems, certificate problems and application integrations.
• Take the appropriate, predefined recovery actions for the various operational events including engaging external teams for Resolution.
• Update authentication certificates with applications as needed.
• Provide multi-factor authentication (MFA) support for end users the Service Desk is unable to solve.
• Provide metrics related to authentication platform health and ITIL processes performed.
• Provide feedback on authentication platform design for improvement of Ping SSO suite from support perspective.
• Excellent customer service capability and attitude provided to other technology stakeholders.
• Contribute to technical documentation supporting the evaluation, selection, installation, and maintenance of SSO and MFA security technology systems.
• Provide support on areas of Identity & Access Management security technology, including Application security, security architecture, policy enforcement, directory, platform security and security frameworks.
• Experience with cloud platforms such as AWS services, Entra ID, Azure AD (O365), Azure federated third-party identities and implementing Conditional Access Policies for MFA (Preferred but not must).

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) :

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) :