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Product Manager
ConfidentialMumbai30+ days ago
Job descriptionAct as the primary point of contact for internal and external clients regarding liability and transaction processing queries, guiding them through complex issues and providing expert solutions. Proactively manage and resolve client issues in a timely and efficient manner, ensuring high levels of client satisfaction. Maintain strong relationships with clients by thoroughly understanding their needs and offering customized solutions that enhance their banking operations. Collaborate with clients to gather and interpret their requirements for liability management and transaction processing, translating them into actionable product features and enhancements. Work closely with product managers, developers, and other stakeholders to integrate client requirements into the product development roadmap. Continuously identify and propose enhancements to existing product offerings based on client feedback and market needs. Liability Management and Transaction Processing Demonstrate a comprehensive understanding of liability products such as savings accounts, current accounts, term deposits, and others. Document and define end-to-end lifecycle events related to liability products and transaction processing, ensuring smooth, efficient, and compliant operations. Implement best practices for transaction processing including payment transfers, settlements, reconciliations and error handling procedures. Stay informed of the latest industry trends, regulatory changes, and best practices in liability management and transaction processing. Ensure that our products and processes comply with relevant regulations, standards, and industry norms. Provide insights and recommendations based on industry trends to drive product innovation and maintain a competitive edge. Develop comprehensive documentation for liability management and transaction processing products, including product specifications, user guides, and training materials. Conduct training sessions for internal teams to enhance their understanding of liability products and transaction processes, ensuring they can effectively support clients. What You'll Need to be Successful in this Role 5+ years of relevant domain and business analysis / product owner, product solutions, and implementation consultant experience in a leading core banking and / or retail & commercial deposits and branch operations software products. Prior domain expertise in a banking institution in liabilities, teller and branch operations and direct end user experience on core banking and / or branch operations software products would be desirable. End-to-end project lifecycle experience as a functional consultant in one to two implementations would be an added advantage. Excellent documentation skills. Inclusive and People-First Culture Health & Wellness Programs Comprehensive Medical Insurance Recognition Programs Performance-based ESOPs Learning Opportunities falls under which function
Job description
About the Role
- M2P Fintech is looking for a subject matter expert in Liabilities & Transactions Product who will specialize in managing client support and resolve product related issues. You will serve as the main point of contact for inquiries and foster strong client relationships. The role also entails collaborating with clients to gather new requirements and translating them into features for product development, working alongside product managers and developers to enhance offerings based on feedback. Additionally, you will create detailed documentation and conduct training sessions for internal teams on liability products and processes.
What Will You Do in this Role
Client Support and Issue Resolution :
Requirement Development :
Industry Trends and Compliance :
Documentation and Training :
Perks and Benefits
Skills Required
Risk Assessment, Financial Analysis, Regulatory Compliance
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Product Manager • Mumbai