Client Relationship Manager

Objective : Be the primary point of contact for high-net-worth clients, ensuring a seamless and personalized experience throughout their property journey. The role involves building and nurturing long-term relationships, delivering compelling property presentations, and guiding clients through exclusive site visits. Representing the brand’s vision and values and ensuring every interaction is reflective of the organization.

Responsibilities :

• Sales : Ensure all leads are activated and engaged with. Carry out potential client presentation and site visits, wherever applicable.
• Client Engagement : Build and maintain long-term relationships with high-net-worth individuals (HNIs) through personalized engagement.
• Lifecycle Management : Oversee the entire client journey, from initial inquiry to post-handover support.
• Client Support : Address and resolve client queries and concerns promptly and effectively.
• Networking : Establish and nurture relationships with channel partners, including IPCs and brokers, to enhance client acquisition.
• Feedback Integration : Ensure client feedback is communicated to project and design teams for continuous improvement.
• Marketing Partnership : Collaborate with the marketing team to develop client-focused materials and collateral.
• Transaction Coordination : Work with legal, finance, and operations teams to ensure smooth transaction processes.
• Market Intelligence : Stay updated on luxury real estate trends, competitor offerings, and market dynamics.

Qualifications and skill-sets :