Technical Services Leader
This is a challenging role that requires a highly skilled and experienced professional to lead our technical services team.
We are seeking a candidate with a strong background in enzyme technology, business development, and customer relationship management. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a matrix organization.
Key Responsibilities :
- Drive business growth by strengthening service levels to customers.
- Develop technical solutions for key accounts and distributors to address customer needs and support joint business growth.
- Create value for key accounts and distributors to safeguard existing business and solve complex technical issues.
- Establish close relationships with customers and build access to their operational teams.
- Lead product upgrades, new solution identification, and development, and communicate with customer technical teams.
- Collaborate with functions at our company to play a key role in competitor mapping, new product launches, and ideation workshops from a technical perspective.
- Participate in key projects initiated by R&D and commercial teams and contribute with a technical perspective.
Required Skills and Qualifications :
Bachelor or Master's degree in bio-engineering, chemical engineering, or relevant majors, providing technical support to customers in enzyme knowledge, applications, troubleshooting, and engineering knowledge.Minimum 5 years of experience in the Enzyme business, grain processing, technical services, or BD experience are preferred.Minimum 5-10 years of industry experience in production / processes in manufacturing environments, distilling, or starch are preferred.Proven experience in enzyme technical services, AR, marketing, and sales, rich experience in grain process-related application areas, both ethanol and starch.Excellent communication skills, fluent in English, collaborating effectively with internal stakeholders across a multi-cultural organization.Strong business acumen.Experience working in matrix organizations.Able to travel extensively (at least 1 / 3 of working time).Proficient in Microsoft Office tools (power point, excel).About Our Company
We were founded in 2013, driven to harness biotechnology to accelerate sustainable and efficient industrial solutions for various industries. We're committed to preserving science for tomorrow while meeting today's demands. Our goal is to help people and nature thrive together through biotechnology. We believe in collaboration to foster growth and sustainability.