Operational Specialist

Job Description :

1. Responsible for the operation of VIP customers (SVIP) on the voice platform, including but not limited to efficiently solving problems for SVIP users, maintaining close daily communication with SVIP users to establish trust relationships, uncovering potential needs of SVIP users and meeting their needs through relevant operational strategies, and organizing online and offline activities to enhance the sense of community belonging for SVIP users.

2. Build deep relationships with users, able to understand users' psychology through daily communication and refine relationship-building communication strategies and operational strategies based on users' psychology.

3. Help users establish deep relationships with each other, able to promote user interaction through online and offline activities and group operations, enabling users to establish broader and deeper relationship networks.

4. Collaborate with other departments to promote and implement new projects, new functions, new policies, new tasks, and new privileges.

Job Requirements :

1. Have excellent communication and expressive skills, as well as logical thinking ability

2. Bachelor's degree or above, with prior experience in large customer operation preferred

3. Have strong observational skills and can see the underlying meaning behind users' behaviors, uncovering their true needs

4. Enjoy communicating with users, have strong understanding ability, and can empathize with users by putting oneself in their shoes, feeling their feelings, and using this as a foundation to plan and iterate operational strategies.