Jobs in Lucknow, in

Job Title : Hyperion EPCM Consultant

Location : Remote

Start Date : ASAP

Role Summary

Roles & Responsibilities

• Ability to Migrate artifacts / allocation rules from PCMCS to EPCM
• Ability to build allocation logics in EPCM with extensive knowledge
• Support by delivering EPCM technical expertise.
• Support by delivering EPCM with multiple source systems.
• Customize and Deploy EPCM as per business requirements
• Experience working with end users throughout various parts of implementation lifecycle
• Proactive with Solution oriented mindset
• Leads technical sessions on change requirements and documents it. Identify the business and technical implications related to change request and present it to ES leadership.
• Perform required configurational changes, development, integration changes to meet specific business requirements / Change requests.
• Collaborates with Solution Architects and Business Analysts to extend the capabilities of EPCM.
• Calculate development efforts, timelines and consult with Manager.
• Develops and documents technical documentation.
• Collaborates with Solution Architects and Business Analysts to extend the capabilities of the EPCM Module.
• Provides technical expertise in establishing processes and procedures to ensure standards are followed.
• Monitor and identify any tickets in breach of contractual obligations, escalating where appropriate
• Accurately logs, process and tracks incidents / requests tickets from identification through resolution; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling end users with a consummately professional attitude i.e. single point of contact.
• Maintains high levels standards and maximizes speed of resolutions to improve end user satisfaction.
• Good team player and pro-active in work.
• Adheres to and supports organization standards, policies, and procedures.
• Maintains and protects confidentiality regarding all aspects of patient care and employee information.
• Available for 24 by 7 support as necessary.
• Available for periodic off-hours work required including weekends and holidays.

Experience