Principal Enterprise Architect

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Enterprise Architect

Principal Enterprise Architect – GCD&C CX Technology

Overview

Mastercard’s Global Customer Delivery & Care (GCD&C) organization delivers world-class B2B and B2C customer experiences across multiple service channels. As part of the Customer Experience (CX) Technology team, we leverage modern software and Agile practices to develop self-service and automated solutions that are scalable, secure, and customer-centric.

We are looking for a Principal Enterprise Architect to lead the architecture of strategic initiatives within CX Technology. This individual will play a key role in designing scalable and reliable customer engagement platforms, collaborating closely with engineering, product, and security teams to ensure architectural integrity and business alignment.

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Role Responsibilities

As a Principal Enterprise Architect, you will :

• Lead high-level architecture efforts for strategic CX Technology programs, defining the solution context, dependencies, and interactions across systems.
• Partner with Solution Architects to architect and design complex, scalable solutions that power customer interactions across digital and assisted channels.
• dGuide and mentor engineering teams, providing architectural oversight and ensuring adherence to Mastercard's security and engineering standards.
• Partner with product owners and business stakeholders to understand requirements and translate them into technical strategies.
• Conduct architecture reviews and maintain up-to-date end-to-end interaction flow documentation across customer-facing services.
• Simplify and modernize existing architectures to improve scalability, performance, and operational efficiency.
• Champion engineering excellence through hands-on design contributions and collaborative leadership.

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Key Responsibilities within GCD&C CX Technology

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About You

Technical Expertise :

Qualifications :

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.