IT Operations Engineer

Cradlepoint is seeking an IT Operations Engineer to join our IT operations team. This team is responsible for a business-critical solution that is designed and operated with a security-focused mindset. You will be crucial for the smooth operation of a key asset for remote delivery, directly contributing to Cradlepoint's success. Your role will involve operating a global IT infrastructure, including network, server, and application components, and providing support to its users.

What You Will Do : Key Responsibilities

• Daily operation of a global IT infrastructure (network, server, application).
• Be part of 24 / 7 on-call emergency support , ensuring system availability and quick resolution of critical issues.
• Analyze system faults , defining and executing corrective actions to restore service.
• Handle incidents and service requests within defined Service Level Agreements (SLAs).
• Submit trouble reports to internal / external vendors and collaborate with them on resolution.

What You Will Bring : Required Qualifications

Additional Competencies (Nice to Have)

Skills Required

Network Element, Configuration, Linux Administration, Git, Ansible