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Manager - Quality Assurance - Manufacturing Firm

Manager - Quality Assurance - Manufacturing Firm

Chakr Innovation Private LimitedGurgaon, India
2 days ago
Job description

About the Role :

  • We are seeking an accomplished Quality Assurance Manager with a strong management background to lead our organization's quality function. This role requires a professional who can design and execute quality strategies, manage cross-functional collaboration, and ensure that all quality operations align with business objectives. The QA Manager will serve as the key link between leadership, operations, suppliers, and customers-driving continuous improvement, compliance, and customer satisfaction.
  • The ideal candidate will possess strong leadership, analytical, and decision-making skills with a background in management education that complements practical quality expertise.

Key Responsibilities :

Strategic Leadership & Planning :

  • Develop and implement company-wide quality assurance strategies that align with business goals.
  • Drive a culture of quality excellence across the organization, embedding best practices into processes, systems, and teams.
  • Collaborate with senior leadership to set quality objectives and align them with organizational performance metrics.
  • Governance & Compliance :

  • Establish and maintain quality policies, procedures, and governance frameworks across all operations.
  • Ensure compliance with industry standards, regulatory frameworks, and customer requirements.
  • Act as the lead for internal and external quality audits, certifications, and governance reviews.
  • Operational Excellence :

  • Monitor, analyze, and report on quality performance indicators to management.
  • Drive process improvements and operational efficiency through continuous improvement methodologies.
  • Oversee risk management processes, including root cause analysis (RCA) and corrective / preventive actions (CAPA).
  • Supplier & Customer Management :

  • Collaborate with suppliers to ensure raw materials and inputs meet required quality benchmarks.
  • Conduct supplier performance reviews and implement supplier development initiatives.
  • Engage with customers to manage quality-related issues, drive resolution, and maintain high levels of customer trust.
  • People & Team Leadership :

  • Lead, mentor, and develop the QA team to build a high-performance, quality-driven culture.
  • Design and deliver training programs for employees across departments to raise quality awareness.
  • Foster cross-functional collaboration between production, operations, procurement, and customer support.
  • Qualifications & Skills :

    Education :

  • MBA or Master's degree in Business Administration, Operations Management, or Quality Management (preferred).
  • Bachelor's degree in Engineering, Industrial Management, or related discipline (desirable but not mandatory if backed by strong management 10+ years of overall experience with at least 5 years in a managerial or leadership capacity within quality assurance or operations.
  • Proven track record in managing teams, driving governance, and aligning quality with business strategy.
  • Experience in manufacturing, engineering, or industrial sectors preferred.
  • (ref : iimjobs.com)

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    Quality Assurance Manager • Gurgaon, India

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