About the Role :
- We are seeking an accomplished Quality Assurance Manager with a strong management background to lead our organization's quality function. This role requires a professional who can design and execute quality strategies, manage cross-functional collaboration, and ensure that all quality operations align with business objectives. The QA Manager will serve as the key link between leadership, operations, suppliers, and customers-driving continuous improvement, compliance, and customer satisfaction.
- The ideal candidate will possess strong leadership, analytical, and decision-making skills with a background in management education that complements practical quality expertise.
Key Responsibilities :
Strategic Leadership & Planning :
Develop and implement company-wide quality assurance strategies that align with business goals.Drive a culture of quality excellence across the organization, embedding best practices into processes, systems, and teams.Collaborate with senior leadership to set quality objectives and align them with organizational performance metrics.Governance & Compliance :
Establish and maintain quality policies, procedures, and governance frameworks across all operations.Ensure compliance with industry standards, regulatory frameworks, and customer requirements.Act as the lead for internal and external quality audits, certifications, and governance reviews.Operational Excellence :
Monitor, analyze, and report on quality performance indicators to management.Drive process improvements and operational efficiency through continuous improvement methodologies.Oversee risk management processes, including root cause analysis (RCA) and corrective / preventive actions (CAPA).Supplier & Customer Management :
Collaborate with suppliers to ensure raw materials and inputs meet required quality benchmarks.Conduct supplier performance reviews and implement supplier development initiatives.Engage with customers to manage quality-related issues, drive resolution, and maintain high levels of customer trust.People & Team Leadership :
Lead, mentor, and develop the QA team to build a high-performance, quality-driven culture.Design and deliver training programs for employees across departments to raise quality awareness.Foster cross-functional collaboration between production, operations, procurement, and customer support.Qualifications & Skills :
Education :
MBA or Master's degree in Business Administration, Operations Management, or Quality Management (preferred).Bachelor's degree in Engineering, Industrial Management, or related discipline (desirable but not mandatory if backed by strong management 10+ years of overall experience with at least 5 years in a managerial or leadership capacity within quality assurance or operations.Proven track record in managing teams, driving governance, and aligning quality with business strategy.Experience in manufacturing, engineering, or industrial sectors preferred.(ref : iimjobs.com)