Location : Mohali / Delhi / Noida.
Experience : 3+ Years.
Department : Sales.
Employment Type : Full-time.
Role Overview :
- We are looking for a highly driven and hands-on Centre Manager Telesales to lead the telesales. operations at a single location, managing a team of 40 telecallers along with team leaders.
- The Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and. ensuring operational excellence on the floor.
- The ideal candidate will bring at least 3+ years of telesales experience, with proven ability to lead teams, drive performance, and deliver results in a fast-paced environment.
Key Experience : Minimum 3+ years in telesales, with at least 1 year in a team leadership / managerial role.
Proven ability to manage teams of 3050 telecallers in a telesales environment.Strong people management, coaching, and motivational skills.Hands-on and willing to work directly on the floor with the team.Good analytical skills; ability to track performance metrics and improve efficiency.Proficiency in CRM tools and telesales processes.Preferred Industry Experience : Insurance or Fintech.(EdTech experience not preferred.Strong communication skills in English and regional languages.Performance Metrics Achievement of monthly sales targets for the centre.
Lead-to-conversion ratio.Average revenue per telecaller.Call quality and compliance scores.Telecaller productivity and attrition rate.Training effectiveness and performance improvements.(ref : iimjobs.com)