Google Workspace

Tata Consultancy ServicesDelhi, India

13 days ago

Job description

Role - Google workspace

Location - Chennai, Indore

Exp - 4-10

Must-Have

Excellent Comm skill (verbal / Written)
Typing skill (typing skills (Min 60 to 80 WPM))
Troubleshooting Experience : diagnosing, and resolving complex issues with SOP documents
Support Experience : Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
Knowledge on any Ticketing tool, ITIL knowledge.

Good-to-Have

Exp 6+ months of experience in infra, Storage, Service Desk

Knowledge and hands on experience on Google products. (Gmail, Callender, Meet, drive, Docs, Sheet, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, App sheet)

Google Workspace Administrator certification it would be great advantage.

Expectations from the Role

1 Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries

2 Maintain response and resolution speed as defined by Service Level Objective (“SLO / s”)

3 Keep high customer satisfaction scores and follow quality standards in 90% of cases

4 Use existing knowledge base to provide a customer facing root cause assessment; and

5 Provide customer facing bug progress summary using available tools and platforms.

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Google • Delhi, India