Customer Service Representative

Globeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, tech-savvy individual who can manage customer inquiries efficiently across multiple communication channels.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone
• Assist clients with background check, authentication, and document verification services
• Troubleshoot and resolve service-related issues with accuracy and care
• Maintain detailed and accurate records of all interactions within CRM systems
• Collaborate with internal teams to improve customer experience and streamline service processes

Requirements

Preferred Experience

Location