Business Support Management - Team Member

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

As a Team Member in our Business Support Management position, you will be integral to providing essential support services to JPMorgan's global trading and investment banking operations. Your responsibilities will include managing expense processes in line with the firm's Expense Policy, facilitating business change management by overseeing technology provisions and employee transitions, and supporting recertification processes for access management. Additionally, you will centralize resource management efforts, focusing on talent development and evaluation, while also coordinating various administrative functions such as space planning, move management, and business continuity.

Job responsibilities

• Focus is primarily on the Expense Management responsibilities of reviewing & creating the expenses as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.
• Manage Travel & Entertainment expense claims for employees through the firm's expense management infrastructure (Concur / Yonyou) in accordance with expense policies and procedures.
• Identify and highlight unusual or questionable transactions via the right channels to strengthen the control framework and ensure policy compliance.
• Ensure timely resolution of issues and risks through effective escalation management, maintaining open lines of communication with all stakeholders.
• Proactively take on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization.
• Collaborate with global counterparts to share best practices, identify areas of synergy, and drive global initiatives.
• Continuously evaluate and suggest process improvement ideas to optimize efficiency and effectiveness across the organization.
• Participate in projects and initiatives as needed, contributing to the overall success of the business.
• Act as a subject matter expert and provide guidance and mentorship to the team, fostering an environment of continuous learning and professional growth.

Required qualifications, capabilities, and skills :

Preferred qualifications, capabilities, and skills :

Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.

Location : L&T Business Park, Mumbai