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(Apply Now) Customer Relationship Management Specialist

HouseEazyIndia

10 hours ago

Job description

We are looking for an AM / Manager – CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.

Role & responsibilities

Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
Coordination with bankers, channel partners, internal team, and other departments
Strategize & achieve the collection targets
Monitor the grievances and escalations received from customers
Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.

Preferred candidate profile

A bachelors degree with a minimum of 3+ years of relevant experience

Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.

Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.

Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.

Familiarity with CRM software and tools.

Results-driven with a customer-centric mindset.

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Customer Relationship Management Specialist • India