Senior Business Insights Manager
TaskUsNellore, Republic Of India, IN17 days ago
Job descriptionDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments. Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement. We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum. Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments.
Key Responsibilities
Process Reengineering & Six Sigma
- Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
- Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
AI / ML-Driven Innovation
Cross-functional Program Execution
Capability Building & Change Management
Required Qualifications
Critical Clarification on Six Sigma Black Belt Experience :
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
Preferred Traits
Create a job alert for this search
Senior Manager • Nellore, Republic Of India, IN
Related jobs
- Promoted
Senior Consultant
ValorantNellore, IN Valorant is a fast-growing consulting firm at the intersection of procurement and AI.We help global clients — across private equity, technology, life sciences, financial services, industrials, and ...Show moreLast updated: 30+ days ago
- Promoted
Business Risk Manager (Savings)
RevolutNellore, IN People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, ...Show moreLast updated: 23 days ago
- Promoted
- New!
Associate Manager II - City CEO (Strategy & Business Operations)
Navinellore, India Currently, Navi is into Lending, Health Insurance, Mutual Funds, Gold & UPI.This position is for the function SBO (Strategy & Business Operations), which spans across all of these businesses.SBO is...Show moreLast updated: 7 hours ago
- Promoted
Manager / Senior Manager - Databricks
Tiger Analyticsnellore, andhra pradesh, in Manager / Senior Manager - Databricks.Tiger Analytics is a global leader in data and analytics services, helping organizations solve.
We are looking for a Manager / Senior Manager - Databricks with a st...Show moreLast updated: 30+ days ago
- Promoted
Senior SEO
SocialPilotnellore, andhra pradesh, in SocialPilot is looking for an experienced Senior SEO to join our team.You will build meaningful SaaS products in the Martech space that the customers love.
You will be part of a highly collaborative...Show moreLast updated: 30+ days ago
- Promoted
Senior Affiliate Manager
MedialiftNellore, IN Fully-remote (from anywhere in the world).Medialift is a dynamic digital marketing agency specializing in a range of services, including in-app advertising, OEM advertising, media buying, retargeti...Show moreLast updated: 1 day ago
- Promoted
Senior Associate, Data Management
KMK Consulting Inc.Nellore, IN KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions.
Our data analytics and software platform...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Analyst (Crypto & Fintech)
ValueLabsnellore, andhra pradesh, in Role : Senior Business Analyst (Crypto & Fintech).Location : Remote (Global) | Flexible hours.Lead Requirements Elicitation & Analysis : .
Drive and facilitate workshops with senior stakeholders across ...Show moreLast updated: 11 days ago
- Promoted
Senior Executive – Sales (ESG / Sustainability)
Newtralnellore, andhra pradesh, in But behind every great product is a team that understands the market, builds relationships, and drives adoption.We're now looking to expand our commercial team with a.
ESG & Sustainability landscape...Show moreLast updated: 17 days ago
- Promoted
Manager / Senior Manager - GCP
Tiger Analyticsnellore, andhra pradesh, in Tiger Analytics is a global leader in data and analytics services, helping organizations solve.We are looking for a Manager / Senior Manager with a.
GCP to join our Business Development team.In this r...Show moreLast updated: 24 days ago
- Promoted
Senior Manager Ecommerce
Spaces Unhookednellore, India Manage day-to-day operations across e-commerce marketplaces (Amazon, Flipkart, Pepperfry, etc.Coordinate with internal teams and external partners for smooth order processing, dispatches, and retur...Show moreLast updated: 23 hours ago
- Promoted
Senior Manager Data Strategy & Insights
Chargeback Gurusnellore, andhra pradesh, in Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary Chargeback management pl...Show moreLast updated: 16 days ago
- Promoted
Senior Business Intelligence Developer
AndelaNellore, IN Andela exists to connect brilliance and opportunity.Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations ...Show moreLast updated: 16 days ago
- Promoted
Escalation Manager
Palo Alto Networksnellore, andhra pradesh, in At Palo Alto Networks® everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and m...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager for Business Process Optimization
University of the Peoplenellore, andhra pradesh, in University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countri...Show moreLast updated: 24 days ago
- Promoted
Lead Generation Executive
Salesablenellore, andhra pradesh, in B2B sales acceleration platform empowering businesses with lead generation, intelligent data insights, and sales enablement tools.
We’re on a mission to expand our footprint —and we need a growth sp...Show moreLast updated: 1 day ago
- Promoted
Growth Manager
Lxmenellore, andhra pradesh, in LXME is India’s first comprehensive financial ecosystem designed exclusively for women — empowering them to earn, spend, save, and invest with confidence.
From LXME Pay (our UPI-led payments platfor...Show moreLast updated: 17 days ago
- Promoted
- New!
Senior Manager- Business Process Optimization
University of the Peoplenellore, India University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countri...Show moreLast updated: 19 hours ago