Sr Engineer - Global Network Operations

Job Description

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

Maintaining, administering, upgrading, and troubleshooting network tools and equipment

Ensure SLA are achieved & work proactively to maintain the same.

Perform live testing and handling the communication with customers

SIP analysis required for end to end setup.

Troubleshooting on customer problem tickets.

Timely upgradation of all the tools used and their related documents like SOPs etc.

Desired Skill sets

Demonstration of problem-solving skills

Prior experience in providing technical support in fast paced, high availability, 24X7 environments.

Knowledge of telecom network, operation systems

Skills Required

Internet Protocol, Troubleshooting, Voip, Sip Testing, session border controller , Ip Telephony, Sip Protocol, Wireshark