Principal EUC Support Engineer [T500-20577]

ANSR is hiring for one of its clients.

About Dr. Martens :

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

SO, WHAT'S THE STORY?

We are on an exciting journey to drive impactful change within our Enterprise Technology team. As part of a global fashion retailer, quality is of paramount importance. This is your opportunity to join our dynamic End User Services team and provide Subject Matter Expertise across the entire End User Technology stack. You will be responsible for maintaining, improving, and ensuring the smooth running of the Dr Martens Desktop and Mobile estate. You will help to implement the EUS strategy and where required, take the lead in designing and developing solutions, improving our processes, and providing guidance & communications in line with industry best practice.

As a Principal End User Services Engineer in our Enterprise Technology team, you will :

• Organised, proactive, and embody our Dr Martens culture. You will work together with Dr Martens global technology colleagues across our Corporate, Manufacturing and Retail functions.
• The point of escalation for resolving the more complex issues arising in the EUC environment. You will also play a key role in delivering some of our exciting projects.
• Share knowledge and help to develop the technical capabilities of our junior team members
• Manage and support all aspects of our desktop & mobile device estate
• Create and maintain documentation and training material to be used by regional support teams.
• Work proactively with 3rd party suppliers to resolve issues and ensure high levels of service.
• Build relationships with key staff across IT and the wider business to maintain effectiveness and relevance in role.
• Drive continuous process efficiencies and improvements across the environment. You will be proactive in identifying ways to improve user experience and the overall security posture of the desktop and mobile estate.
• Take the lead and deliver key initiatives.

THE STUFF THAT SETS YOU APART :

Must-Have Experience :

Technical Skills :

Education :

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF . ACT COURAGEOUSLY . SHOW YOU CARE .

At DM your technical capability will go hand in hand with the below :

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we canal be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand helping us to speak authentically to our customers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported an included whatever their role in the Dr. Martens community.