This job offer is not available in your country.
PSA Tool Administrator
saasgenieVadodara, IN1 day ago
Job descriptionServe as trusted advisor to mid-market clients on PSA best practices and industry standards Conduct comprehensive business requirement analysis and gap assessments Design optimized business processes for project management, resource allocation, and financial tracking Provide strategic guidance on PSA tool selection and configuration options Lead business process workshops and requirement gathering sessions with key stakeholders Manage multiple concurrent PSA implementations (10-15 projects) simultaneously Develop detailed project plans, timelines, and resource allocation strategies Ensure all implementations adhere to established methodologies and quality gates Monitor project progress, identify risks, and implement mitigation strategies proactively Coordinate with cross-functional teams including technical architects, data specialists, and project managers Drive customer satisfaction initiatives to achieve and maintain CSAT scores of 4.5+ out of 5 Conduct regular customer check-ins and feedback sessions throughout implementation lifecycle Address customer concerns promptly and implement solutions to exceed expectations Lead user training sessions and knowledge transfer activities Ensure smooth go-live transitions and post-implementation support handoffs Configure PSA modules including project management, resource planning, time & expense tracking, and financial management Set up automated workflows, approval processes, and business rules within PSA platforms Design and implement custom reports, dashboards, and analytics for client-specific requirements Manage user roles, permissions, and security configurations Coordinate system testing including UAT (User Acceptance Testing) and integration testing Follow established implementation methodologies and quality standards consistently Conduct thorough testing and validation of all PSA configurations before go-live Maintain comprehensive project documentation including requirements, configurations, and training materials Participate in quality reviews and process improvement initiatives Ensure compliance with industry standards and client-specific requirements 4-7 years of hands-on experience implementing PSA SaaS solutions Proven expertise with at least 1 of the following platforms : NetSuite OpenAir, FinancialForce, Mavenlink, Rocketlane, Smartsheet Minimum 15-20 successful PSA implementations for mid-market clients Deep understanding of PSA modules : project management, resource planning, time tracking, expense management, and financial reporting Experience with PSA integrations to CRM, ERP, and accounting systems Strong understanding of professional services business models and operations Knowledge of project lifecycle management, resource optimization, and financial planning Familiarity with professional services KPIs : utilization rates, project profitability, billing efficiency Understanding of professional services industry challenges and best practices Experience with consulting, IT services, marketing agencies, or similar service-based organizations Proficiency in PSA platform administration and configuration Experience with data migration tools and methodologies Knowledge of API integrations and third-party connectors Familiarity with business intelligence and reporting tools Understanding of project accounting principles and financial management Proven track record of managing multiple concurrent implementations Experience working with senior stakeholders Strong business analysis and requirements gathering capabilities Change management experience for software implementations Training and knowledge transfer expertise Exceptional communication and presentation skills for executive-level audiences Strong analytical and problem-solving abilities Customer-focused mindset with consultative approach Ability to manage competing priorities and tight deadlines Cultural sensitivity for working with North American mid-market clients Bachelor's degree in Business, Engineering, Information Technology, or related field Professional certifications in relevant PSA platforms PMP, PRINCE2, or equivalent project management certification Previous consulting or professional services experience Experience with North American business practices and mid-market requirements Industry-specific experience in IT services, consulting, or marketing agencies Achieve 4.5+ average CSAT scores across all client implementations Maintain 95%+ on-time delivery rate for project milestones and go-live dates Successfully manage 10-15 concurrent implementations without quality compromise Achieve 90%+ customer retention rate for implemented solutions Complete implementations within approved budget parameters Maintain process compliance score of 98%+ across all projects Location : India-based with flexible remote work options Hours : Overlap with North American business hours (EST / PST) for client interactions Client Interaction : Regular video conferences with mid-market clients across North America Travel : Minimal domestic travel may be required for team meetings or training Reporting : Reports to Delivery Head, Professional Services Competitive salary commensurate with experience and expertise Performance bonuses tied to CSAT scores and delivery excellence Comprehensive health and wellness benefits package Professional development budget for platform certifications and training Opportunity to work with cutting-edge PSA technologies and innovative clients Career advancement opportunities within growing professional services practice Path to Practice Lead roles Opportunity to specialize in specific PSA platforms or industry verticals Potential for customer-facing thought leadership and speaking opportunities Cross-training opportunities in adjacent SaaS platforms and technologies
PSA Tool Administrator
Position Overview
We are seeking an experienced PSA (Professional Services Automation) SaaS Tool Consultant based in India to lead the implementation and consulting of leading PSA platforms for our mid-market clients. This role requires a proven professional with deep expertise in any one of the PSA solutions including Rocketlane, Asana, Monday.com, NetSuite OpenAir, FinancialForce, Mavenlink, and Smartsheet. The successful candidate will manage 10-15 concurrent PSA implementations for mid-market customers, ensuring adherence to best practices, quality standards, on-time delivery, and achieving customer satisfaction scores of 4.5+ out of 5.
Key Responsibilities
PSA Implementation Expertise
- Lead end-to-end PSA tool implementations for mid-market clients (500-5,000 employees) across 4-12 week project cycles
- Design and implement project management workflows, resource planning, time tracking, and financial management processes
- Oversee data migration from legacy systems and ensure data integrity throughout the implementation
- Conduct system integration planning and execution with existing CRM, ERP, and financial systems
Customer Consulting & Advisory
Project Management & Delivery Excellence
Customer Success & Satisfaction
Technical Configuration & Customization
Quality Assurance & Process Adherence
Required Qualifications
PSA Platform Expertise
Professional Services Domain Knowledge
Technical Skills
Implementation & Consulting Experience
Soft Skills & Competencies
Preferred Qualifications
Performance Metrics & Success Criteria
Working Arrangements
Compensation & Benefits
Growth Opportunities
Create a job alert for this search
Administrator • Vadodara, IN
Related jobs
- Promoted
SAP PP / PM Consultant
Mathews International LLCVadodara, IN SAP PP / PM support role Job description.Very good understanding of the Production planning process in Mfg.Excellent understanding in the MRP process in the MTS & MTO scenarios.Must have very good un...Show moreLast updated: 25 days ago
- Promoted
Power Automate developer
Digitrix Software LLPAnand, IN Develop and maintain automated workflows using Power Automate (Flow) to support business operations.Collaborate with stakeholders to analyze requirements, identify automation opportunities, and tra...Show moreLast updated: 30+ days ago
- Promoted
System Administrator
MGT-COMMERCE GmbHNadiad, IN MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing managed cloud hosting services for Magento e-commerce shops on top of Amazon Web Services (AWS).As an AWS Advanc...Show moreLast updated: 30+ days ago
- Promoted
AWS Administrator
HyqooVadodara, IN Monitor and administer AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Develop and maintain high-availability and disaster recovery solution...Show moreLast updated: 21 days ago
- Promoted
Open Stack Administrator
Aiprus Software Private LimitedAnand, IN OpenStack cloud infrastructure.This role requires close collaboration with engineering and DevOps teams to ensure.The candidate should be flexible to work.
Configure and maintain OpenStack services ...Show moreLast updated: 6 days ago
- Promoted
GlobalView Lead Consultant (Australian Payroll)
ACL DigitalVadodara, IN Lead Consultant – GlobalView Payroll (Australian Payroll).Remote (Preference for India-based candidates).Months (with potential extension).
We are seeking a highly skilled.The consultant will play a...Show moreLast updated: 1 day ago
- Promoted
SAP FICO Solution Architect
Numeric TechnologiesVadodara, IN Role : SAP Solution Architect – Finance.Location : India / UAE - Full time / permanent.We are seeking an experienced SAP Solution Architect - Finance with strong expertise in Central Finance (CFIN), ...Show moreLast updated: 12 days ago
- Promoted
Workday Advanced Compensation Consultant
KPG99 INCVadodara, IN POSITION Workday Advanced Compensation Consultant.LOCATION Offshore Remote –India (Must Live in India only no Outside candidate will be considered).
Workday Compensation / Advanced Compensation.Strong...Show moreLast updated: 1 day ago
- Promoted
PLM Consultant
AppleTechVadodara, Gujarat, India We are hiring an experienced Teamcenter Consultant / Administrator with over 8 years of expertise in PLM implementation, configuration, and administration.
The role will focus on supporting and optimi...Show moreLast updated: 11 days ago
- Promoted
Fusion HCM Sr. Techno-Functional Consultant
Best Infosystems Ltd.Nadiad, IN Techno-Functional Consultant_Full-Time_Remote.Oracle HCM Cloud Senior Techno-Functional Consultant with more than 8 years of functional experience in US and Canada Payroll.Candidate must be 70% Fun...Show moreLast updated: 30+ days ago
- Promoted
Kinaxis Maestro Solutions Consultant
Scott Sheldon India Pvt. Ltd.Anand, IN Scott Sheldon, LLC is a supply chain consulting firm focused on implementing world-class technologies within our customers’ supply chain operations.
For over twenty years, we have built an impeccabl...Show moreLast updated: 30+ days ago
- Promoted
- New!
Applications Administrator
Sikich IndiaNadiad, IN Sikich India is seeking an Applications Administrator who will be responsible for ensuring the company has technical support for our Oracle HCM and ERP clouds, associated external applications, and...Show moreLast updated: 5 hours ago
- Promoted
PTC FlexPLM Resources
KMM Technologies, Inc.Anand, IN SHOULD BE ABLE TO WORK IN EST TIME ZONE.INDIA TIMINGS WORKING HOURS FROM 6.There is an urgent resource need with PTC FlexPLM software implementation experience.
Senior Developer / Team Lead level role...Show moreLast updated: 6 days ago
- Promoted
ThingWorx Developer
Samay ConsultingNadiad, IN ThingWorx in the context of Windchill 13.Ability to create complex UI and integrate with Rest Service Calls.Windchill UI Customization- Validation, UI building, Form Processors.Windchill Listeners-...Show moreLast updated: 1 day ago
- Promoted
Fusion HCM Sr. Technical Consultant
Best Infosystems Ltd.Vadodara, IN Technical Consultant_Full-Time_Remote.Oracle HCM Cloud Senior Technical Developer with minimum experience of 8 years in technical development.
Candidate must have technical experience for US and Can...Show moreLast updated: 30+ days ago
- Promoted
SAP CPI Implementation & Support Consultant
Mathews International LLCVadodara, IN SAP PI, PO, SAP CPI Implementation & Support Consultant.We are seeking a skilled SAP PI / PO and SAP CPI consultant with expertise in knowledge in Advantco adapters ( But not mandatory).The ideal ca...Show moreLast updated: 11 days ago
- Promoted
Gainsight Administrator
IRIS Centre of Excellence - IndiaVadodara, IN We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of.We are seeking a skilled Gainsight Administrator to join our Customer Success Operations team i...Show moreLast updated: 14 days ago
- Promoted
AVEVA E3D Administrator
L&T Technology ServicesVadodara, Gujarat, India A) Job Description : Working in a team led by Lead / Technical Manager; Undertaking below tasks for O&G Refinery projects.
Project setup in Aveva E3D and over all administration.Catalogue and specifica...Show moreLast updated: 30+ days ago