Solution Manager- Biotech

Job Title : Solutions Manager / Account Manager

Function : Delivery

Location : Delhi / Bangalore (3 days in office)

About the Company :

Elucidata is a TechBio Company headquartered in San Francisco. Our mission is to unleash personalized medicine using AI and multi-omics, multimodal data. Elucidata's platform Polly, helps research teams wrangle, store, manage and analyze large volumes of biomedical data. We are at the forefront of driving AI in personalized medicine R&D across companies like Pfizer, Janssen, Owkin and many more. We were recognised as the 'Most Innovative Biotech Company, 2024', by Fast Company. We are a 120+ multi-disciplinary team of experts based across the US and India. In September 2022, we raised $16 million in Series A round led by Eight Roads, F-Prime, and our existing investors.

About the Role :

As a Solution Manager, you will drive customer retention and expansion by managing a book of business, ensuring successful project delivery, prospecting for new cross sell & upsell opportunities, and creating innovative solutions. You will collaborate with Technical Owners and Subject Matter Experts, ensuring alignment between customer needs and business goals.

Key Responsibilities :

Book of Business Management :

• Build and nurture relationships with key stakeholders, including champions and economic buyers.
• Monitor account-level margins to ensure profitability. Liaise with Revenue Operations team on invoicing, Revenue recognition, financial forecasting.
• Ensure deliverables are aligned with customer success metrics through Mutual Success Plans.
• Secure renewal agreements and identify cross-sell and upsell opportunities.

Prospecting and Solution Architecture for Cross-Sell :

Delivery and Collaboration :

Key Metrics :

Required Skills :

Skills Required

Ml, Salesforce, cloud software