Description - External
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibility :
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regard to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Qualifications - External
Required Qualifications :
6+ years of experience into functional side of applications (e.g. Testing, Business Analysis, etc.)3+ years of experience in operations / production support roleExperience with browser-based debugging and performance testing softwareExperience or knowledge in the following :Tools :Service Now (ITSM)PostmanSplunk / DynatraceSQL DeveloperRally (preferable)JAVA, WebServices (preferable)Excellent troubleshooting skillsKnowledge of AI Tools, Github Copilot, M365, PR Code Review, Stroy Craft etc.In-depth knowledge of Monitoring tools like Dynatrace, splunkInterface / co-ordinate with L1, L3 and other technical and non-technical support groups, provide assistance and guidance as requiredRoot cause analysis of problems / issues reported by clients / membersProven to be capable to communicate across multiple teams on day-to-day support operationsProven skills to analyze and document requirements related to project / applicationProven troubleshooting skills to work on member issues and finding their root causeUse GitHub copilot, M365, PR Code Review and other AI Toolset on a daily basisProven excellent communication skills to collaborate with Technical / Business teamsProven to be a good team playerProven eagerness to work-upon / learn new applications and toolsProven capability to understand / learn without much external helpProven ability to analyze and document user / application requirementsProven ability in identifying, troubleshooting and providing solution for production incidents of moderate to high complexity. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production ServicesAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.