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Customer Support & Content Specialist (SaaS)

Customer Support & Content Specialist (SaaS)

klipp.techJaipur, Rajasthan, India
15 hours ago
Job description

We’re looking for a Customer Support & Content Specialist who can combine empathy, clarity, and creativity. You’ll help users through email and chat, create help-center articles, edit and polish technical content written by our development team, and publish concise blog posts or product updates about our apps.

What you’ll do

  • Respond to customer queries via email and chat in a clear, helpful, and timely manner.
  • Convert common questions and support insights into well-structured help-center articles and FAQs.
  • Edit and refine technical content written by developers to ensure clarity, consistency, and tone alignment.
  • Write short product updates and blog posts highlighting new features, releases, or user tips.
  • Collaborate with the product and engineering teams to improve documentation and identify recurring user pain points.
  • Maintain a professional communication style suitable for international users.

What we’re looking for

  • 1–2 years of relevant experience (content writing, technical documentation, or SaaS customer support).
  • Excellent written and spoken English — most users are based in Europe and the USA.
  • Strong editing and proofreading skills, with a good sense of tone and clarity.
  • Some background or familiarity with Shopify, including themes and apps, is a strong plus.
  • Basic understanding of SEO and how search engines work is highly desirable.
  • A portfolio or online samples of writing (blogs, help articles, documentation, etc.).
  • A self-driven mindset, attention to detail, and willingness to learn quickly.

    • Compensation

    CTC Range : ₹6 – 10 LPA, depending on experience and writing quality.

    Job location

    Jaipur, Rajasthan, India (Work from home with occasional in-person meetings. Candidates based in or willing to relocate to Jaipur preferred.)

    How to apply

    Please fill out this form ( with details about your experience, links to your published work, and a short paragraph explaining why you’d like to join klipp.tech.

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    Customer Support Specialist • Jaipur, Rajasthan, India