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Dynamics 365 Customer Service Developer

Dynamics 365 Customer Service Developer

People Prime World WideBangalore
30+ days ago
Job description

Key Responsibilities :

  • Design, develop, and implement tailored Dynamics 365 Customer Service solutions to meet business requirements.
  • Customize entities, forms, views, business rules, and business process flows to optimize CRM usability.
  • Develop custom plugins, workflow assemblies, and web resources using C#, .NET, and JavaScript.
  • Manage CRM administration tasks including security roles, teams, business units, and user management.
  • Build and maintain Power Platform components such as Power Automate and Power Apps to extend CRM capabilities.
  • Integrate Dynamics CRM with external systems using APIs, Logic Apps, or Azure services.
  • Utilize CRM SDK, REST / OData endpoints, and FetchXML for advanced data retrieval and operations.
  • Perform system upgrades, solution deployments, and root migration activities ensuring minimal disruption.
  • Troubleshoot and resolve issues promptly through thorough root cause analysis.
  • Collaborate with cross-functional teams and document technical designs, processes, and solutions effectively.

Required Skills and Experience :

  • Minimum 6 years of experience in Dynamics 365 Customer Service module development.
  • Strong proficiency in C#, .NET, and JavaScript for CRM customizations.
  • Solid experience in Dynamics CRM administration including security model and user management.
  • Hands-on experience with Power Platform components like Power Automate and Power Apps.
  • Experience integrating Dynamics 365 with other systems via APIs, Azure Logic Apps, or related Azure services.
  • Familiarity with CRM SDK, REST / OData endpoints, and FetchXML queries.
  • Proven experience in performing upgrades, deployments, and migrations within Dynamics CRM environments.
  • Strong problem-solving skills with an ability to conduct root cause analysis and troubleshooting.
  • Excellent communication, documentation, and organizational skills.

    • Preferred Qualifications :

  • Microsoft Dynamics 365 certifications (e.g., MB-210, MB-400) are a plus.
  • Experience working in Agile or Scrum development environments.

    • (ref : hirist.tech)

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    Customer Service • Bangalore