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Appian Support Engineer

Appian Support Engineer

TalentOnLeaseThiruvananthapuram, IN
6 days ago
Job description

We are seeking a skilled and proactive Appian Support Engineer to join our team. In this role, you will be responsible for providing L2 / L3 support for Appian-based applications, ensuring high availability, performance, and reliability of business-critical workflows..

Key Responsibilities :

  • Provide L2 / L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning.
  • Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools.
  • Collaborate with development teams to deploy patches, enhancements, and new features.
  • Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes.
  • Create and maintain support documentation, knowledge base articles, and runbooks.
  • Participate in on-call rotation and provide timely support during critical incidents.
  • Work with Appian support and other vendors to resolve platform-level issues.
  • Ensure compliance with SLAs, security policies, and change management processes. Required Skills & Qualifications :
  • 3+ years of experience in Appian BPM platform support or development.
  • Strong understanding of Appian architecture, components, and deployment processes.
  • Experience with Appian 21.x or later versions.
  • Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
  • Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).
  • Knowledge of SQL, REST APIs, and web services.
  • Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
  • Excellent communication and problem-solving skills. Preferred Qualifications :
  • Appian Certified Associate Developer or higher.
  • Experience in Agile / Scrum environments.
  • Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
  • Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA.
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Support Engineer • Thiruvananthapuram, IN

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