Voyage Data Coordinator
ConfidentialMumbai30+ days ago
Job descriptionSupporting customers on ENC and Publications issues on our FOS and ECDIS systems. Troubleshooting issue on ENC and ECDIS support . Case registration and allocation in CRM. Verify and / or provide customers license for voyage data / information upon request - Provide sales team with assistance in quotations upon request. Troubleshooting with customers on issue related to Voyage Data and software Organize and aggregate voyage data before releasing it to Customers Provide weekly digital data updates and new editions upon vessel request Informing the Sales coordinator upon receiving new information or any change requested by the customer Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company. Receive incoming calls from customers / end-users for support .
Education & Experience :
- Any graduate with minimum 2 years of relevant experience
- Experience in customer support / service coordination is a must
- Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.
- Problem solving & decision-making skills
- Presentation skills
- Professional skills
- Report writing and analysing skills
- Teamwork skills
- Workplace ICT equipment & applications
General skills : Communication skills
Skills Required
Teamwork, Ict, Equipment, Problem Solving, Service
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Voyage Data Coordinator • Mumbai
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