Nexthink Subject Matter Expert

Key Responsibilities :

• Act as a Subject Matter Expert for the Nexthink platform, leading implementation, configuration, and integration efforts.
• Use Nexthink Query Language (NQL) to create complex queries, dashboards, categories, and metrics.
• Design and develop custom dashboards and analytics in the Nexthink portal based on business requirements.
• Monitor and analyze DEX Scores, identify gaps, and create recommendations for improvement.
• Develop and enable Nexthink Campaigns, Remote Actions, and diagnostics based on customer needs.
• Integrate Nexthink with ServiceNow and other enterprise tools using Nexthink APIs and connectors.
• Generate analytical reports with actionable insights to improve end-user experience and IT service performance.
• Understand and apply knowledge of Nexthink On-Prem vs SaaS versions.
• Work closely with business teams to gather requirements and deliver Nexthink solutions aligned with expectations.
• Perform PowerShell scripting and MS SQL queries for data extraction and automation.
• Provide support and troubleshooting for Windows OS, Active Directory (AD / AAD), network components, and infrastructure.
• Maintain clear documentation for all dashboards, remote actions, and integrations.
• Collaborate with internal and external stakeholders for smooth project execution and vendor Skills & Experience :
• Proven, hands-on experience with the Nexthink platform (minimum 23 years preferred).
• Strong working knowledge of :
• NQL (Nexthink Query Language)
• Custom dashboard creation and Nexthink metrics
• Nexthink remote actions, campaigns, and diagnostics
• Nexthink APIs and connectors
• Experience integrating Nexthink with ServiceNow.
• Intermediate to advanced PowerShell scripting and MS SQL skills.
• Understanding of the Nexthink data model and data analytics.
• Good knowledge of Active Directory (AD) and Azure Active Directory (AAD).
• Familiarity with PC infrastructure, including :
• Windows OS, networking, application integration
• Azure Infra Services, AWS Infra Services, IIS Server, SCCM, Microsoft SCOM, Windows Server
• Strong analytical and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Ability to interact with both technical and non-technical Qualifications :
• Prior experience in enterprise IT environments.
• Exposure to Azure Apps, cloud-based monitoring, and infrastructure management tools.
• Knowledge of ITIL practices and service management principles.

(ref : hirist.tech)