Senior Logistics Specialist

CTC - 5-8 L PA

Work days - 6, Sunday off

Designation - Senior Logistic Specialist

Key responsibilities : -

Take complete ownership of B2B and B2C logistics – from order manifestation, dispatch, partner coordination, tracking, escalations, to return management.

Handle courier partners independently – ensure SLAs are met, resolve issues without waiting for reminders.

Manage CS escalations – provide timely updates to customer service teams without constant intervention.

Proactively monitor shipments – anticipate delays, take follow-ups with partners, and report exceptions.

Maintain a professional, solution-oriented attitude with accountability.

Coordinate with courier partners

Track shipments and ensure on-time delivery

Handle returns, re-shipments, and logistic escalations

Maintain daily dispatch records, update inventory movement

Coordinate with warehouse / fulfillment team

Ensure smooth pickup & packaging schedules

Work closely with customer support team to solve delivery-related issues

Prepare logistic reports, COD status, NDR (non-delivery reports), etc.

Skills & Requirements :

Prior experience in logistics, shipping, e-commerce, or warehousing preferred

Good communication in English, Hindi and Local Language

Comfortable using shipping dashboards

Excel / Google Sheets skills

Can talk to vendors and logistics teams confidently