Netomi - Software Development Engineer II / III

About the Company :

Netomi is the leading agentic AI platform for enterprise customer experience.

We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey.

Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case.

Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the worlds largest global brands do business? Join us!

About the Role :

We are seeking a technically strong and customer-centric Customer Success Engineer (SDE III) to lead complex integrations, troubleshoot production issues, and mentor junior engineers.

This role blends backend development and integration skills with a customer success mindset.

You will work closely with engineering, product, and support teams, serving as a trusted technical partner to our clients.

Youll work extensively with tools like Postman and Insomnia, writing custom scripts to automate integrations, validate API flows, and streamline customer implementations.

The role is hands-on, with a strong focus on technical onboarding, API integration, and scalable implementation, not core product development.

Youll collaborate directly with customers and internal teams to drive adoption, solve technical challenges, and ensure a seamless post-sales :

• Develop and consume RESTful APIs for integrations with client systems
• Support customer onboarding, configuration, and technical enablement
• Integrate with CRM platforms like Salesforce, HubSpot, and Zoho
• Build tools and scripts to support customer-specific customisations
• Monitor product performance and troubleshoot incidents in customer environments
• Act as a technical bridge between Customer Support, Product, and Engineering teams
• Document recurring issues, resolutions, and integration best practices
• Gather and relay customer feedback to internal teams for continuous improvement
• Collaborate with cross-functional teams to enhance the overall customer experience
• Troubleshoot and resolve technical issues raised by customers
• Use Postman or Insomnia to write pre-request and test scripts for API workflows
• Build automation scripts to streamline customer onboarding, data handling, and system integrations
• Create and manage scripts to support customer-specific configurations and recurring technical tasks

Requirements :

Netomi is an equal opportunity employer committed to diversity in the workplace.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics

(ref : hirist.tech)