Network Coordinator

Life on the team

Exp : .6 months to 1 Year

It’s an exciting opportunity for a technical role in Computacenter’s dynamic and rapidly expanding GICC team, part of FLSs shared services organization. You will bring your IT experiences and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. Once you started journey in Computacenter, you’ll get to know the work lifestyle and culture of Computacenter in no time.

What you’ll do

• Maintenance activities - Perform a range of vendor coordination activities remotely to meet business and customer requirements.
• Provide quality of service to our customers for the ticket assigned to you.
• Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels.
• Maintain SLA performance targets.
• Understand and adhere to compliance policies and procedures.
• Keep skills up to date with IT industry standards as appropriate to the role / contract.
• Work 24
• 7 Rotational shifts to support global customers.
• Coordinating internally peer group within the function.

Core Competencies

What you’ll need