To drive superior one-to-one consumer engagement programs across the portfolio of food brands, which, while delivering scale and extendability :
- Enable consumer product trial / sampling
- Disseminate key product benefits
- Bring alive the brand experience for the consumer by ensuring the design & implementation of activation programs in line with brand guidelines, within the stipulated time, at optimal cost, and superior to the competition.
Key Objectives
Quality of implementation of consumer programsNo. of programs implemented for each brand cutting across various touchpoints (eg : Home including resident welfare associations, IN-Store, Out of Home Points of congregation - Malls, Cinemas, Haats, Exhibitions, Kitty Parties, Horeca ' s)Delight the consumer at every touchpointI mplement and strictly monitor evaluation metrics and checklists that ensure requisite quality of people & materials for various kinds of programsCollection of consumer databasesCascading standardized training modules for brand promoters and conducting quality checks on the ground to check adherence to the sameBuild a network of high Quality AgenciesParticipate in conducting pitches to onboard agencies by activation typeEnsure adherence to standardized costs by activation typeRegular review s based on execution quality measured through set performance criteria for the agencyI mplement quality and audit systemsA udit implementation qualityDaily / weekly / monthly reports on programs that enable timely and actionable feedback to all stakeholdersCost per contact to be benchmarked to the best in the industryContinuously drive down cost per contact through both efficient and effective meansWorking effectively with all partners to drive buzz, scale, and smooth implementation.Requirements
Knowledge
Brand objectives and role of consumer activation for each brand.Research methodology and techniques to evaluate activation programs.Best practices - Do's & Don'ts of different engagement points.Materials, costs, and times for fabrication of various elements involved.Skills
Ability to understand and develop standardized & measurable processes on training, audits, information flow, and evaluationInfluencing skills to ensure process adherence by both internal and external stakeholdersBudget monitoringNegotiation with agencies & vendors.Attitude
Complete ownership of the one-to-one consumer engagement touchpoint.Personal demonstration and presence in the programs to obtain 'unfiltered' feedback.Ability to respond quickly to opportunities.'Nothing is impossible' approach.Skills Required
Content Creation, Social Media, Event Planning, Digital Marketing, Brand Strategy