Aeris - BSS Engineer - Network Protocols

Job Summary :

As a Level 2 5 BSS engineer you will be managing BSS platform, applications and services.

You will be responsible for troubleshooting issues, configuration changes, as well as controlling access to the network.

Key Responsibilities :

• Manage the IOTA BSS platform, applications and services.
• Troubleshooting on BSS platform, applications like : Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, APIs (Rest, Soap), LDAP, Docker and Kubernetes.
• Give technical support to sales, marketing, project managers, and the customer, including pre-sales activities that can control and supervise the BSS platform implementation.
• Management and implementation of automation scripts.
• Verify and deploy new software releases.
• Verify and support the implementation of configuration changes.
• Analyze the risk and impact of a new service element integration or design change.
• Coordinate and work together with other teams such as L1 support, Engineering, etc.
• Provide remote support and troubleshooting for integration engineers, customer, and 3rd party.
• Create, review and update processes and procedures to implement new configuration or fix common issues.
• Actively participate and contribute to the problem management process when necessary.
• Cover 24x7 On-Call duty on request to support the L1 team.
• Coordinate, support and execute proactive and reactive maintenance activities to ensure that high quality services within agreed SLAs.
• Create and deliver reports and dashboards of KPIs.

Minimum Requirements :

Bachelor of Science in Telecommunication, Computer Information Systems, or equivalent with a minimum of 10 years of work experience.

Preferred Requirements :

(ref : hirist.tech)