TL / Executive - Housekeeping

Responsibilities

Reports adverse guest comments.

Reports lost and damaged items.

Reports and follow-up on repair and maintenance work.

Conducts checks on works carried out by Contractors.

Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.

Ensures function rooms and toilets are clean before commencement of function.

Plans and schedules periodic works such as, carpet shampooing, and high dusting.

Ensures scheduled periodic works are carried out.

Liaises closely with Florists regarding floral arrangement in the hotel.

Performs pre-setup for V.I.P. arrivals.

Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.

Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.