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[Urgent] Customer Care Executive

[Urgent] Customer Care Executive

ICT Global TechIndia
12 hours ago
Job description

Job Title : Customer Care Executive

Location : Vazhakkala, Kakkanad

Company : ICT Global Tech Pvt. Ltd.

Website : Job Overview :

ICT Global Tech Pvt. Ltd. is looking for a Customer Care Executive who is passionate about providing excellent customer service and ensuring client satisfaction. The ideal candidate should possess strong communication skills in Malayalam and English, a friendly attitude, and the ability to handle customer queries in a professional and efficient manner.

Freshers with excellent communication skills are welcome to apply.

Key Responsibilities :

  • Handle customer inquiries and provide support through phone, email, and chat.
  • Offer accurate and timely solutions to customer concerns and service-related queries.
  • Maintain a high level of professionalism while dealing with clients.
  • Ensure customer satisfaction by delivering prompt and effective service.
  • Collaborate with internal teams to resolve client issues efficiently.
  • Maintain and update customer interaction records accurately.
  • Achieve individual productivity and quality performance goals.

Required Skills & Qualifications :

  • Female candidates are required.
  • Experience 0-2 years.
  • Excellent communication skills in Malayalam and English (both verbal and written).
  • Strong listening, problem-solving, and interpersonal skills.
  • Ability to handle clients in a courteous and professional manner.
  • Freshers and entry-level candidates are encouraged to apply.

    • Benefits :

  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.
  • Ongoing training to enhance your skills.

    • Job Type : Full-time

    Pay : ₹14, ₹20,000.00 per month

    Benefits :

  • Cell phone reimbursement
  • Leave encashment
  • Paid time off

    • Ability to commute / relocate :

  • Ernakulam, Kerala : Reliably commute or willing to relocate with an employer-provided relocation package (Required)

    • Education :

  • Bachelor's (Required)

    • Language :

  • English (Required)

    • Work Location : In person

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    Customer Care Executive • India