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Area Collection Manager-Microfinance

Area Collection Manager-Microfinance

ConfidentialNagpur, Amaravati, Andhra Pradesh, Jabalpur
19 days ago
Job description

Key Responsibilities :

  • Team Management :
  • Lead and manage a team of branch collection officers and field collection agents.
  • Train and motivate staff to ensure high productivity and adherence to collection protocols.
  • Collection Operations :
  • Plan and implement collection strategies for the area to achieve collection targets.
  • Monitor overdue accounts and ensure follow-up actions are taken.
  • Coordinate with the legal team for recovery proceedings when necessary.
  • Portfolio Monitoring :
  • Analyze delinquency trends, recovery patterns, and take corrective action.
  • Ensure regular follow-up of overdue cases (DPD buckets).
  • Identify and escalate high-risk cases and recommend remedial actions.
  • Compliance and Documentation :
  • Ensure collections are conducted ethically, and in compliance with RBI and company guidelines.
  • Maintain accurate MIS, reports, and documentation related to collections.
  • Conduct field visits to verify customer status and recovery progress.
  • Customer Interaction :
  • Engage with customers to understand repayment issues and provide viable resolution plans.
  • Handle escalated cases and disputes with diplomacy and professionalism.
  • Reporting :
  • Submit daily, weekly, and monthly reports to regional / zonal heads.
  • Monitor collection KPIs and propose area-specific improvements.

Skills Required

Reports, Documentation, Collection

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Collection • Nagpur, Amaravati, Andhra Pradesh, Jabalpur

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