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Customer Success Specialist
DentalkartDelhi, India, India5 days ago
Job descriptionExperience in customer support roles within eCommerce or logistics-driven organizations. Proven expertise in handling escalations (voice / call support preferred). Excellent verbal and written communication skills. Strong empathy, patience, and a customer-first mindset. Familiarity with CRM tools ( Zoho , Salesforce , Freshdesk , etc.) is an advantage. Ability to multitask, prioritize, and work effectively in a fast-paced environment.
About the Role
As a Customer Success Agent, you will be the primary point of contact for our dental clients and professionals. You will ensure a seamless customer journey by providing timely support, addressing escalations, and driving customer satisfaction and retention.
Key Responsibilities
- Handle and resolve customer escalations related to dental products or services, ensuring adherence to internal processes.
- Act as a liaison between dentists / customers and internal teams for quick and effective issue resolution.
- Use knowledge of delivery services, logistics partners, and eCommerce workflows to manage queries efficiently.
- Conduct timely follow-ups to maintain high levels of customer satisfaction.
- Accurately document and update customer support cases in the CRM.
- Identify improvement opportunities and contribute ideas for enhancing processes and customer experience.
Requirements
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Customer Specialist • Delhi, India, India
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